Toyota car rentals in Charlotte

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

This rental company requires 2 shuttles and requires their own insurance (not included in the booking fees) which doubled the cost of our rental. By the time we were made aware of these extra fees, changing to another company was equally expensive last minute. While they were nice about it and the car was clean, these two inconveniences (wasting time and money) mean I would never rent from them again.

The whole experience was a pleasant one. Thanks!!

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

I will not rent from Alamo again.

Easy pick up, no line. Kylie, at Charlotte Airport Alamo counter was so nice, professional, and efficient. We were able to get our car quickly, and had no problems at all. Return was smooth and quick as well.

Female staff person behind check in counter very rude

Everything

They wouldn’t allow me to rent a car and were totally unreasonable about it

Amazing

Was charged for fuel (3 gallons) when I returned the car topped off. Completely unsatisfactory!

Dollar was fantastic! We did not have any issues with the company!

Horrible. I rented a car online, went to pick it up and was told NO we don’t have any cars available. Why does the website allow you to book them if you can’t honor it? Horrible customer service and experience

vehicle reserved not on hand necessitating unnecessary wait for a car. car class reserved not available at pickup. staff within rental check in unhelpful

I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.

Waited in line for an hour to drop off and did not need to - was unaware of drop off procedures.

It took the staff at least 30 minutes to find a car that they deemed convenient to rent me. I made a reservation a couple days in advance for a one-way rental. They seemed surprised when I arrived right on time for may reservation and went through their entire inventory to find a car they were willing to give me for the one-way trip. It was very annoying and took entirely too long, especially since I had a reservation that specified it was a one-way rental.

Car was not available, no substitutes were available.

Company had no car available

Many people including myself upset about the virtual agent check in and insurance requirements due to all options being older cars. The entire experience lacks personal touch because of the way the company is run. I didn’t see one customer who was pleased with the experience. Being told to hurry up twice while I was in the airport headed to the shuttle was also a unique experience. There’s just a lack of focus on customer experience. People should read reviews on the company before booking.

Immediately started telling me the additional charges. Required me to provide DEC sheets on my insurance, which has never happened to me before. Charged me an additional $50 because their hours are not normal business hours. Do not use this service.

At pick up, the desk tried to force insurance coverage even though we had already purchased it online! The said we did not have any and I needed to buy FROM THEM!