Shangri-la Surabaya
5-star Hotel with Outdoor pool
JL. May. Jend. Sungkono 120, Surabaya 60256
+62 316 003 8888based on 535 reviews
per night
About Shangri-la Surabaya, Surabaya
Shangri-la Surabaya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Hotel Amenities & Facilities
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Bathroom
- Yukata (Japanese bathrobe)
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Executive lounge access
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Disabled Access
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Upper floors accessible by elevator
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
- Water slide
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kid-friendly buffet
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Things to do
- Gift shop
- Game room
- Golf
- Beauty salon
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service
- Valet parking
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Reviews
Pros +
- And the breakfast was superb! (in 22 reviews)
- The staff were helpful kind and friendly (in 36 reviews)
- Amazing choices and very high quality. (in 1 review)
Cons -
- Never ever stay at this hotel. (in 10 reviews)
- Got a late check out at 4pm due to our late flight. (in 2 reviews)
- The whorse TV i have ever had in a 5 star hotel (in 8 reviews)
Shangri-la Surabaya room booking info
Check in/Check out
Check in anytime after 2:00 PM, check out anytime before 12:00 PM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
How far is Shangri-la Surabaya from Surabaya Juanda?
The drive from Surabaya Juanda to Shangri-la Surabaya will take you about 23min depending on traffic, with a distance of 12.5 km. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.
What is the best way to get to Shangri-la Surabaya from Surabaya Juanda?
If you’re looking for a simple travel option from Surabaya Juanda to Shangri-la Surabaya, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.
Are there food options at Shangri-la Surabaya?
Shangri-la Surabaya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Shangri-la Surabaya at +62 316 003 8888. If you are staying at Shangri-la Surabaya, you are more than welcome to order food through the hotel’s room service menu.
Does Shangri-la Surabaya have a pool?
Yes, Shangri-la Surabaya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
What is the phone number for Shangri-la Surabaya?
For assistance from an employee at Shangri-la Surabaya please call +62 316 003 8888.
Does Shangri-la Surabaya have Wi-Fi available?
Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Shangri-la Surabaya?
Yes. If you are looking for a hotel with a fitness centre on-site, Shangri-la Surabaya is a great place to stay.
What time is check-out for Shangri-la Surabaya?
Standard check-out time at Shangri-la Surabaya is 12:00 PM. Guests can check in after 2:00 PM.
How much is a room at Shangri-la Surabaya?
Guests can currently expect to pay C$ 168 on average for a night at Shangri-la Surabaya, Surabaya. Enter your desired travel dates in the form above to find deals starting at C$ 102 per night.
Is there laundry service in Shangri-la Surabaya?
Yes, you can take care of all your laundry needs with the on-premise services at Shangri-la Surabaya, Surabaya. An iron and an ironing board will also be provided. You can ask for them at the front desk if they are not available in the room.
How many operators does momondo search for hotels in Surabaya?
The number of operators available for hotels in Surabaya is 1,798 as of April 2025.
When did momondo last update prices for hotels in Surabaya?
Prices for hotels in Surabaya are refreshed on a daily basis.
Places of interest near Shangri-la Surabaya
Attractions in Surabaya, Indonesia curated by momondo
Shangri-la Surabaya location: JL. May. Jend. Sungkono 120, Surabaya 60256