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Lake Kivu Serena Hotel

4-star Hotel with Private beach

4 stars

Gisenyi Rwanda, Gisenyi (P.O. Box 226 Gisenyi, Shores Of Lake Kivu,), Gisenyi

+250 252 541 111
8.7
Very good

215 verified ratings

C$ 254
Rate

rate per night

Room type
Provider
Nightly total
Superior Room
C$ 254
Standard Room
C$ 297
Double room
C$ 306

About Lake Kivu Serena Hotel, Gisenyi

Cleanliness
8.9
Comfort
9.2
Location
9.4
Services
8.5
Staff
9.2
Value for money
8.0
Lake Kivu Serena Hotel celebrates the shores of this African Great Lake as a destination of astonishing beauty, where pristine beaches and the sparkling waters of Africas sixth largest lake come together in breathtaking fashion. Your arrival is greeted by a bright, open-plan lobby giving way to a private stretch of beach reserved exclusively for hotel guests. We welcome you to experience unparalleled warmth, hospitality and relaxation at our tropically inspired hotel in Gisenyi, Rwanda.With guest accommodations, restaurants and a spectacular swimming pool nestled among palm trees and manicured grounds and gardens, our privileged waterfront enclave provides all the amenities you would expect from a resort considered by many to be one of Rwandas best.Boasting gracious, personalised hospitality and abundant recreational activities on land and water, this 66-room getaway is the perfect choice for an extended holiday or weekend escape. Guests may choose from a selection of beautifully appointed rooms and suites and savour exceptional dining highlighted by the lakefront Kiyaga Restaurant and evening sundowners on the beach at Ziwani Caf. A modern conference centre and outdoor event venues overlooking the lake set us among the areas premier hotels for corporate and social gatherings.

Lake Kivu Serena Hotel photos

Rooms

Sun 21/9
Mon 22/9
Queen room
2 queen beds
C$ 332
nightly with fees
Double room
bed type unknown
C$ 306
nightly with fees
Superior Room
bed type unknown
C$ 254
nightly with fees
bed type unknown
C$ 257
nightly with fees
bed type unknown
C$ 407
nightly with fees
Deluxe room
bed type unknown
C$ 464
nightly with fees
Standard Room
bed type unknown
C$ 297
nightly with fees
bed type unknown
C$ 301
nightly with fees
bed type unknown
C$ 307
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Hotel Amenities & Facilities

  • Private beach
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

General

  • Executive lounge access
  • Family rooms
  • Garden view
  • Hardwood or parquet floors
  • Inner courtyard view
  • Interconnected room(s) available
  • Lake view
  • Landmark view
  • Lockers
  • Mountain view
  • Pool view
  • Quiet street view
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Tile/marble floor

Basics

  • Internet
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Towels/sheets (extra fee)
  • Trash cans
  • Conditioner

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Services and conveniences

  • Business centre
  • Wake-up service
  • Concierge service
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Kitchen

  • Wine glasses
  • Electric kettle
  • Kitchenware
  • Kitchenette
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
  • Dining area

Accessibility and suitability

  • Entire unit located on ground floor
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Non-smoking rooms available
  • Pets allowed on request. Charges may apply.
  • Disabled Access
  • Accessible by elevator
  • Upper floors accessible by elevator

Pool and spa

  • Infinity pool
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar

Outdoor

  • Outdoor dining area
  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

Bedroom

  • Electric blankets
  • Extra-long beds (> 2 metres)
  • Feather pillow
  • Socket near the bed
  • Clothes rack
  • Wardrobe or closet

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Dining table

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kids meals
  • Kid-friendly buffet

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Pants press
  • Iron and ironing board

Fitness

  • Fitness centre
  • Tennis

Workspace

  • Desk

Things to do

  • Gift shop

Reviews

8.7
Very good215 verified ratings
Pros +
  • A sauna/steam bath is a good addition. (in 1 review)
  • Friendly staff . (in 8 reviews)
  • Location and the decor very clean (in 8 reviews)
Cons -
  • "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)

Lake Kivu Serena Hotel room booking info

Check in/Check out

Check in anytime after 2:00 PM, check out anytime before 11:30 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • Is Lake Kivu Serena Hotel pet-friendly?

    Customers of Lake Kivu Serena Hotel are welcome to bring their dogs with them during their stay.

  • Are there food options at Lake Kivu Serena Hotel?

    Yes, Lake Kivu Serena Hotel does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Gisenyi for those looking for something different. One of the easiest dining options for Gisenyi guests staying in Lake Kivu Serena Hotel is to get room service, which is available to all hotel guests.

  • Does Lake Kivu Serena Hotel have a pool?

    Yes. Many momondo users travelling to Gisenyi specifically look for hotels with a pool. Lake Kivu Serena Hotel may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.

  • What is the phone number for Lake Kivu Serena Hotel?

    For assistance from an employee at Lake Kivu Serena Hotel please call +250 252 541 111.

  • Does Lake Kivu Serena Hotel have Wi-Fi available?

    Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.

  • Is there a gym or fitness centre available to guests at Lake Kivu Serena Hotel?

    Yes, there is a gym available to guests of Lake Kivu Serena Hotel. For gym hours, it is best to ask the front desk clerk during check-in.

  • What time is check-out for Lake Kivu Serena Hotel?

    You can plan to arrive after 2:00 PM for checking in. Check-out time is 11:30 AM. We advise notifying the front desk of any requests as early as possible.

  • How much is a room at Lake Kivu Serena Hotel?

    The cheapest deals found start from only C$ 238 per night. The average rate for rooms at Lake Kivu Serena Hotel is currently around C$ 265/night. Enter your dates in the form above to see more.

  • How many operators does momondo search for hotels in Gisenyi?

  • When did momondo last update prices for hotels in Gisenyi?

    Prices for hotels in Gisenyi refresh daily.

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