
About Lake Kivu Serena Hotel, Gisenyi
Lake Kivu Serena Hotel photos
Hotel Amenities & Facilities
- Fitness centre
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business centre
- Flat-screen TV
- Airport shuttle
- Meeting/Banquet facilities
- Internet
- Parking
Services and conveniences
- Conference rooms
- Business centre
- Express check-out
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Dining
- Bar/Lounge
- Minibar
- Refrigerator
- Microwave
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Parking and transportation
- Parking
- Airport shuttle
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
Media and entertainment
- Flat-screen TV
Bathroom
- Hairdryer
Outdoor
- Garden
Laundry
- Laundry facilities
Things to do
- Gift shop
Family friendly
- Babysitting or child care
Fitness
- Fitness centre
Pool
- Pool
Reviews
Pros +
- A sauna/steam bath is a good addition. (in 1 review)
- Friendly staff . (in 8 reviews)
- Location and the decor very clean (in 8 reviews)
Cons -
- "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)
Lake Kivu Serena Hotel room booking info
Check in/Check out
Check in anytime after 2:00 PM, check out anytime before 11:30 AM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
Is Lake Kivu Serena Hotel pet-friendly?
Customers of Lake Kivu Serena Hotel are welcome to bring their dogs with them during their stay.
Are there food options at Lake Kivu Serena Hotel?
One of the easiest dining options for Gisenyi guests staying in Lake Kivu Serena Hotel is to get room service, which is available to all hotel guests.
Does Lake Kivu Serena Hotel have a pool?
Yes. Many momondo users travelling to Gisenyi specifically look for hotels with a pool. Lake Kivu Serena Hotel may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
What is the phone number for Lake Kivu Serena Hotel?
For assistance from an employee at Lake Kivu Serena Hotel please call +250 252 541 111.
Does Lake Kivu Serena Hotel have Wi-Fi available?
Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Lake Kivu Serena Hotel?
Yes, there is a gym available to guests of Lake Kivu Serena Hotel. For gym hours, it is best to ask the front desk clerk during check-in.
What time is check-out for Lake Kivu Serena Hotel?
You can plan to arrive after 2:00 PM for checking in. Check-out time is 11:30 AM. We advise notifying the front desk of any requests as early as possible.
How much is a room at Lake Kivu Serena Hotel?
The cheapest deals found start from only C$ 305 per night. The average rate for rooms at Lake Kivu Serena Hotel is currently around C$ 339/night. Enter your dates in the form above to see more.
How many operators does momondo search for hotels in Gisenyi?
There are 96 operators available for hotels in Gisenyi as of April 2025.
When did momondo last update prices for hotels in Gisenyi?
Prices for hotels in Gisenyi refresh daily.