Lake Kivu Serena Hotel
4-star Hotel with Private beach
Gisenyi Rwanda, Gisenyi (P.O. Box 226 Gisenyi, Shores Of Lake Kivu,), Gisenyi
+250 252 541 111based on 209 reviews
per night
About Lake Kivu Serena Hotel, Gisenyi
Lake Kivu Serena Hotel photos
Rooms
Hotel Amenities & Facilities
- Private beach
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
General
- Executive lounge access
- Family rooms
- Garden view
- Hardwood or parquet floors
- Inner courtyard view
- Interconnected room(s) available
- Lake view
- Landmark view
- Lockers
- Mountain view
- Pool view
- Quiet street view
- Seating area
- Slippers
- Sofa
- Telephone
- Tile/marble floor
Basics
- Internet
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchenette
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Disabled Access
- Accessible by elevator
- Upper floors accessible by elevator
Pool and spa
- Infinity pool
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
Outdoor
- Outdoor dining area
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Balcony
Bedroom
- Electric blankets
- Extra-long beds (> 2 metres)
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Dining table
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Pants press
- Iron and ironing board
Fitness
- Fitness centre
- Tennis
Workspace
- Desk
Things to do
- Gift shop
Reviews
Pros +
- A sauna/steam bath is a good addition. (in 1 review)
- Friendly staff . (in 8 reviews)
- Location and the decor very clean (in 8 reviews)
Cons -
- "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)
Lake Kivu Serena Hotel room booking info
Check in/Check out
Check in anytime after 2:00 PM, check out anytime before 11:30 AM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
Is Lake Kivu Serena Hotel pet-friendly?
Customers of Lake Kivu Serena Hotel are welcome to bring their dogs with them during their stay.
Are there food options at Lake Kivu Serena Hotel?
Yes, Lake Kivu Serena Hotel does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Gisenyi for those looking for something different. One of the easiest dining options for Gisenyi guests staying in Lake Kivu Serena Hotel is to get room service, which is available to all hotel guests.
Does Lake Kivu Serena Hotel have a pool?
Yes. Many momondo users travelling to Gisenyi specifically look for hotels with a pool. Lake Kivu Serena Hotel may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
What is the phone number for Lake Kivu Serena Hotel?
For assistance from an employee at Lake Kivu Serena Hotel please call +250 252 541 111.
Does Lake Kivu Serena Hotel have Wi-Fi available?
Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Lake Kivu Serena Hotel?
Yes, there is a gym available to guests of Lake Kivu Serena Hotel. For gym hours, it is best to ask the front desk clerk during check-in.
What time is check-out for Lake Kivu Serena Hotel?
You can plan to arrive after 2:00 PM for checking in. Check-out time is 11:30 AM. We advise notifying the front desk of any requests as early as possible.
How much is a room at Lake Kivu Serena Hotel?
The cheapest deals found start from only C$ 255 per night. The average rate for rooms at Lake Kivu Serena Hotel is currently around C$ 324/night. Enter your dates in the form above to see more.
How many operators does momondo search for hotels in Gisenyi?
There are 91 operators available for hotels in Gisenyi as of July 2025.
When did momondo last update prices for hotels in Gisenyi?
Prices for hotels in Gisenyi refresh daily.