The people at the desk were extremely rude and they make you sign a document that seems to be a presigned, blank check for damages to the rental car, which did not seem like standard practice. In addition, our rental reservation was not honored, instead we were bullied into paying more for a car of equal size (They said it was bigger, it was most certainly not) because the car we reserved was not available. However, the math did not add up. They claimed that it would cost me an extra $15 total, but when it was all said and done, everything cost about &100 more than expected for just a few days of rental. In addition, kayak has not been very helpful, not we’re carrentals.com who this reservation was booked through, as I already reached out to them and explained my dismay over this whole dishonest encounter, but they haven’t even responded now 5 days later. If I were you, I’d book directly with a car rental company like budget so that one of these companies can take your money and then claim that the other company has your money and that they still require that you pay more.