Toyota car rentals in Honolulu

My flight was delayed several hours due to weather. Ace cancelled my reservation and refused to honor the price I reserved. Manager was rude. They charged me almost twice as much. Also the van I rented had some electrical issues. When I turned it in and informed them, they brushed me off and said it must have been something I did. Never using Ace again.

Nothing 😞

Awful customer service. Would take me an essay to explain the horrible, unfair experience

I ended up not renting it at all!! They tried to extort me for $1500 for “insurance “ because they said the insurance your site sold me wasn’t valid. I hope I don’t see any charges on my card because I never used their car I went with another company nearby. Total scam.

The pick up was horrible, my daughter got sick from waiting outside so long. We waited for an hour to get picked up from the airport. That is unacceptable. And the hidden fees are ridiculous. I'm unimpressed

Scam!!! Rental was suppose to be $77 dollars. They told me they would charge me an additional $75 to use my debit card. And place a $1000 hold on my card depending on my insurance deductible. I then asked if I could cancel. They said yes. And once I went through the steps to cancel they said I didn’t qualify for a refund. Now I have to dispute it with my bank.

The ladies at the counters were very helpful and accommodating when I asked to drive as car not as "fancy" as a Jaguar SUV. The BMW was more like the cars that I am accustomed to driving and it was very comfortable and responsive. I did not know that Sixt specializes in luxury cars, and only went with them bc they had the best price for the type of car we needed to haul 3 inflatable paddle boards, 1 inflatable raft, and 5 pieces of luggage. Returning the car was easy and the gentleman that took care of us exuded aloha spirit; he was a joy to talk with.

very helpful staff whenever there was any interaction. very happy with Sixt.

My experience with Sixt in Honolulu was excellent. When I booked the reservation with Kayak through Hotwire though, I was initially quoted $430.90 for a full size car 6/22-6/6/26/23. Upon my immediate confirmation of this booking, Hotwire changed the price to $603.72!! This is an egregious bait and switch tactic and false advertisement, and I have the paperwork to prove it. My booking reference number is #9701373860. Upon arrival into Honolulu/Sixt counter, I advised the agent of what happened and to see if anything could be done to reinstate my initial quoted rate. The amazing agent "THE Cathie" advised that because it was booked through a 3rd party website that they unfortunately could not reinstate my rate. However, what she DID DO to make up for Hotwire's upcharge was to immediately upgrade me to a Mercedes Benz from a Nissan Altima (or comparable), which turned out to be a $500+ upgrade free of charge which I didn't even ask for. Now THAT is true customer service! It is because of Sixt's awesome customer service and willingness to make things right for someone else's wrongs that I will definitely be booking Sixt again.

Jamal provided superb customer service. There was a mechanical issue with the car originally given to us and without any hesitation he replaced the car and got us on our way. Thank you!

The place was completely packed and there were two service agents down from 4. Additionally, there were many people where English was their second language or not at all and had foreign driver's license. I know Hawaii has many tourists and for some reason for the 45 minutes I was waiting that same couple was still unable to get a car. Hettz should have put them to the side and help other customers why the foreign couple was trying to figure out their issue. Someone told me in Hawaii they have no sense of urgency and that's what it seem like. They just wanted to talk and be friendly with everybody instead of getting people through the line to rent a car

Everything was fine, but che

My reservation was canceled when I got there to pick up the car

Don’t let customers wait for long long line. My bad experience is that I waited in the line for almost 2hours to get my car

Long lines with few agents for check-in--over 1 hour wait. Then additional wait for car pick up on another floor. Car was just washed and still wet with mirrors clouded. At drop off I was charged an additional $158 after pre-paying in full for a flat rate rental.

Very easy to rent a car

Great pickup and drop off experience. Car was nice.

Ordered a case for 6 got a small crossover SUV

😁

A good experience

Hood

Be careful of additional charges.

I arrived at 1A and the check in and staff were great

I rented a convertible but the top didn't work