Nissan car rentals in Brampton

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

When I made the rental online from Kayak, my receipt clearly stated that the total charges for the rental would be ~$600CAD and I had also purchased insurance through Allianz for an additional $75. When I went to pick up the rental I was charged an additional $506.00USD in other fees and more insurance (apparently the insurance that was rented through Kayak was not comprehensive as stated on the website.) I was informed that I would be reimbursed $200USD when the rental car was returned. To my dismay, when I returned the rental I was charged AGAIN an additonal $506USD plus another $100USD “cleaning fee”. Completely unsatisfied and I will be contacting my credit card company to dispute these repeat charges.

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

Heather was amazing in Palm Springs

Less hard sell on tolls, insurance, upgrade

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

On the whole, it was a negative experience. The fuel tank wasn't full, the place was understaffed, and so check-in took a long time. Drop off was chaotic and the car needed maintenance. On the other hand, the shuttle service to the Newark Airport was good, but the drop off/pick up location is with the hotels, not where the other rental cars are located. Also, ACE subcontracts with Drivo, so clients are subjected to Drivo policies and rules.

Pick up and drop off was fast and professional! Great value for the car size and rental time. Shuttle service to the airport could be better. We waited almost a whole hour after dropping off our vehicle.

This rental agency is a scam.

Vehicle was very low on gas. We put gas in and then when we brought it back it had a lot more gas in then when we picked it up. They refused to reimburse us for the extra gas that we had paid for. Very frustrating. I feel like this is their way of ripping us off

The whole experience was a pleasant one. Thanks!!

Waited for the shuttle at viscount station for 40minutes. Walking would be 20mins. Was forced to buy additional insurance for 12$ a day and paid more than the original cost of renting the car.

They didn’t accept the insurance i booked through kayak so I lost $40.

The rental agency did not have a confirmation from for my reservation.. I had to call to get a refund. Terrible experience.

We had a very good experience…from pick up to drop off at the airport. No complaints

Staff were professional.

My flight delayed and I contacted the zoom office to inform them but they told me I still have to pay late pick up fee 350 CAD. Then I asked them to adjust the drop off time equal to the extra time I pay for but they refused.

The booking was cancelled and I have no car when I arrived.

The original web site is VERY deceiving. The rental comes up with the price and shows 3000 kms included as opposed to other rentals that show 800 kms. I went through the site and no where did I see anything that states the 3000 kms is only available on a weekly rental! After all I had put in the dates for my rental and it shows 3000 kms, so this is what I expected. It even shows on my printout that 3000kms are included. But when I got to the rental company, I was informed that I was allowed only 200 kms/day for a total of 800 kms! If this had been made more clear on the original site, I obviously would have went with the cheaper booking! I went with this booking because it showed 3000 kms! This is very deceiving to the consumer and very unfair! As it turns out I didn't need the 3000kms - but imagine if I was and had to end up paying for the additional kms! In addition to this, the car had a terrible and very strong musty smell in it!