Lexus car rentals in Fort Lauderdale

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

I became a Gold member in order to avoid lines and people. I was told I didn’t have to get in line just look at the screen for my name. My name wasn’t in the screen so I had to make a line. They finally tell me the exact location of my car. I get to it and I see a car that does not match what I rented. I asked two different workers there what do I do. Both of them tell me to just take the car. I explained to them I just arrived from a long flight and I have a baby. I do not want to be back and forth so please confirm. They both tell me just take it, not a problem. When I am leaving parking lot, the manager tells me I have to get all my things out of the car and go to a different car. I explained to him what his two workers have said to me and how I had already put my baby’s car seat in. Main reason I wanted confirmation before. He gets mad and me and tells me to move out the car quickly. I found it rude and disrespectful for him to treat me that way after I wanted to avoid all that and become a gold member for what? Still issues came nothing was smooth. I had my family of five getting out in the middle of the exit, rearranging the stroller and bags again. They refused to give me my license until I switched cars, acting as if I would steal something? I never cared for the car I just wanted to get my family to the hotel. The treatment was unnecessary especially since I was the one making sure which car to take. Avoid!

Booked with you all for a different location then wasn’t “allowed” to drop off to my selection point. Had to cancel last day and was only given $15 back for loss of a whole last day. Hertz informed me I was not allowed to drop off car at airport with a lock box or drop keys somewhere. Then when I took car a day early to Hertz in Port Charlotte, the manager told me I actually could have dropped off key to Punta Gorda airport, which was my original plan. Lost lots of money including paying fir Uber rides because I no longer had rental car. Horrible experience

Happy with everything! Will hopefully see you again on our next trip down

Car was clean. It ran well. HUGE lineup at checkin counter. Only half the counters. Waited over one hour to pick up car.

First and last time I rent with Dollar. I have no idea if it was Fort Lauderdale, but I had to stand in line for 2 hrs to get to the counter. Over 150 people on line and only 3 clerks, RIDICULOUS!. And once you get to the counter, another 2 hrs waiting to get the car!. I stand on line at 12:36pm. Got to the counter at 2:36 pm and finally I got my car at 4:37pm!! Ahhhhh!

Impossible to reach any human at Dollar to change or add to an existing reservation. Very bad not to have ANY customer service to speak to. Will not rent again from Dollar.

Car was extremely dirty. Paid way too much compared to other sites. Was charged additional fees without being told. Put reservation under my name and wasn’t able to change to my husbands name. I do not drive in the USA. Again paid extra. Terrible customer service when I called to rectify charges. Never again!

I had booked for a suberban with my family of 5 and they handed me a nissan rogue at the same price claiming that there was more but at the same price as a subwrban without wanting to compensate me…shame on you!!

We waited in line for 2 hours and then they said it would be another 2 hours to get the car! So we left. Worst place ever.

My reservation was cancelled by the time I got to Florida. They did not have car for the previous cancelled reservation and they wanted to charge about 700 for a bigger car.. this is very disturbing the way this car rentals do business in Florida. I would not do any reservation with this company.

When I picked the car up the tire pressure light was on. I informed the lot attendant about the issue. He took the car and returned and said the problem was resolved. Well on our way to our destination the tire light came back on while we were on the freeway. The tire was totally flat. So I was going to put the spare tire on but no spare tire and no inflator nothing. Please check your rental car to make sure these items are there.

The line to pickup the car was very long and slow moving and as soon as we got to the front we figured out why. No one was happy with their car and everyone was coming back and trying to switch. We were given a much smaller suv than advertised and told there were no other options. The car didn’t fit all of our suitcases in the trunk so we had to make do with sitting cross cross apple sauce and suitcases at our feet and between the back passengers. The car was also not mechanically sound. A strange noise when running and touchy/squeaky brakes. Ace also added on a $60 fee that was not advertised. I will NEVER usr ace again. It would be well worth it to book a more reputable company and probably the same cost after their extra fees.

Attendant at pick up, couldn't be bothered to to help in any way just wanted paper work signed and for us to leave.

Too much hidden cost. I paid 300$ + 80 at the desk and surprise $ 640 for an old mega car that i would't. All for 10 days. $ more than $ 1000. Too expnsive

This was a last minute rental because of flight cancelation. The agent was friendly and helpful, the pickup and drop off were easy and uneventful. Through force of habit I typically rent from another company, Due to this experience I will rent from Avis in the future.