It features 4-star rooms and is a stone's throw from Komtar. It provides a fitness center, as well as a hair salon, a limousine service and a beach shuttle service. There are a range of amenities available to those staying at JEN Penang Georgetown by Shangri-La, including massage services, a sauna and meeting facilities. Popular facilities include a swimming pool and free wireless internet in public areas. Free public parking on site is also available. The hotel provides rooms equipped with tea and coffee making facilities, cable/satellite channels and a refrigerator, plus all the necessities to ensure a comfortable stay. A desk, ironing facilities and an in-room safe are also provided to guests. On-site dining options include Café Jen, which is a convenient place to enjoy a meal. In the evening, guests are able to relax in the lounge bar. JEN Penang Georgetown by Shangri-La is less than a 25-minute drive from Penang International Airport and Arulmigu Sri Mahamariamman Temple is a brief stroll away. It is within a 20-minute stroll of Penang Ferry Terminal, which allows easy access in and around George Town.