The Palace, a Luxury Collection Hotel, Madrid
8.8
Very good
(1278)
5 stars
Updating price...

The Palace, a Luxury Collection Hotel, Madrid

5 stars
Plaza de las Cortes, 7, 28014 MadridGo to location section
8.8
Very good
1278 reviews
Go to reviews section
Updating price...

Overview

Facing Madrid's iconic Neptune Fountain, The Palace Hotel, Madrid, a Luxury Collection Hotel, has been one of the city's most celebrated landmarks since 1912. Located within UNESCO's Landscape of Light and moments from the Prado, Thyssen-Bornemisza a…Marriott
Facing Madrid's iconic Neptune Fountain, The Palace Hotel, Madrid, a Luxury Collection Hotel, has been one of the city's most celebrated landmarks since 1912. Located within UNESCO's Landscape of Light and moments from the Prado, Thyssen-Bornemisza and Reina Sofía museums, the hotel combines over a century of history with contemporary luxury. Its beautifully restored stained-glass dome, elegant guestrooms and suites, renowned culinary experiences and legendary event spaces have welcomed artists, royalty, world leaders and discerning travellers for generations. Today, The Palace Hotel remains one of Madrid's most iconic luxury destinations, offering an authentic connection to the city's artistic, cultural and gastronomic heritage.Marriott
8.8
Very good rating
Based on 1278 verified guest reviews

Available rates

Mon 2/11
Tue 3/11

The neighbourhood - Cortes

Plaza de las Cortes, 7, 28014 Madrid

What's nearby

  • Palace of Villahermosa1 min walk
  • Fuente de Neptuno2 min walk
  • Saint Sebastian2 min walk
  • House-Museum of Lope de Vega3 min walk
  • Palace of Marques de Miraflores4 min walk
  • Palace of la Bolsa de Madrid5 min walk
  • Congreso de los Diputados2 min walk
  • Museo Thyssen-Bornemisza2 min walk
  • Ateneo de Madrid3 min walk
  • Teatro de la Zarzuela4 min walk
  • Museo del Prado5 min walk
  • Cine Estudio5 min walk

Reviews

8.8
Very good
1278 verified ratings
Wonderful
750
Very good
171
Good
139
Okay
62
Fair
72
Mediocre
32
Poor
53

Summary of reviews

Guests say
Most guests praised the hotel's prime location in Madrid, highlighting its proximity to attractions and the beauty of the historic building. The breakfast is frequently described as delicious and of high quality, and many guests found the beds to be very comfortable. While some reviews mentioned issues with service, such as miscommunication at reception and inconsistent staff attentiveness, others appreciated the helpfulness of the staff. Cleanliness received mixed feedback, with some guests noting spotless rooms and others pointing out areas for improvement. Overall, the positives of location, breakfast, and bed comfort stood out.
AI-generated from customer reviews
Location10 out of 10
Breakfast9 out of 10
Bed Comfort8.5 out of 10
Cleanliness5 out of 10
Service5 out of 10
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Score by provider

All reviews

9.2
Wonderful
Anonymous, Oct 2026
A very comfortable stay in an excellent location, with grand architecture, a historic building, spotless surroundings, and well-maintained facilities. The bed was comfortable, and breakfast was a highlight. The hot water and Wi-Fi worked well throughout the stay. The staff were generally helpful, though service could have been a little more consistent. Overall, the experience offered solid value f...
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1.0
Poor
Svetlana, Oct 2026
Pros (+) Nothing
Cons (-) It started when we paid for all our rooms upon check-in, yet had to wait an hour for our suitcases to be brought up. After we had already checked out, the hotel charged us for the stay again—meaning we paid a second time. A few days later, the hotel forcibly charged us for the rooms once more. We even sent proof of payment via our card statements, but the hotel still refuses to refund the money. I...
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10
Wonderful
Adriaan, Sep 2026
Pros (+) Beautiful setting in the middle of Madrid with five star facilities
Cons (-) Nothing
10
Wonderful
Saadat, Aug 2026
Pros (+) It was unforgettable vacation with family. The location of the hotel is best. Stuff very helpful. Rooms clean and comfortable. Highly recommend hotel.
Cons (-) Nothing
10
Wonderful
Yaseen, Aug 2026
Pros (+) Everything The location The rooms The hotel staff
Cons (-) -
1.0
Poor
Lina, Jul 2026
Pros (+) spacious room, elegant deco, location is great
Cons (-) Avoid this place if you travel with families. We booked two Premium Street View rooms and confirmed connecting rooms six weeks before arrival, including an extra daily charge. On arrival, after waiting over an hour for room keys, we discovered the rooms were not connecting. The duty manager blamed the hotel's system for not downloading our confirmed Booking.com messages and only offered downgraded...
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9.0
Wonderful
Visra, Jul 2026
Pros (+) Perfect location. Grand and well preserved property
Cons (-) Staffs can be trained better. They took away glasses and didn’t replace them. And some miscommunications at the reception
5.0
Fair
Essam, Jun 2026
Pros (+) Nothing means nothing
Cons (-) One of the worst experiencs i’v ever had, very old rooms, smelly, and cannot see anything good there more than the valet parking team. The reception people never ever smiled, the gym is very small and even the pair of dumbbells is not there. Worst thing ever the dirty carpets and the washrooms.
9.2
Wonderful
Anonymous, Apr 2026
Location is excellent. Beautiful hotel. Room is very comfortable and clean. Service can be improved - not up to the standard of a premium hotel.
9.0
Wonderful
Shih-wen, Mar 2026
Pros (+) The staff can be more inviting not just when they have time between talks. But overall was good.
Cons (-) The staff especially at the front were not opening the doors for everyone. They only do it when THEY are bored I guess? Coz I do see them free but not helping. And this is a minus to the brand. Too bad.

Amenities

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee machine
  • Valet parking
  • Business centre
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.