The Palace, a Luxury Collection Hotel, Madrid
8.9
Very good
(1277)
5 stars
Updating price...

The Palace, a Luxury Collection Hotel, Madrid

5 stars
Plaza de las Cortes, 7, 28014 MadridGo to location section
8.9
Very good
1277 reviews
Go to reviews section
Updating price...

Overview

Facing Madrid's iconic Neptune Fountain, The Palace Hotel, Madrid, a Luxury Collection Hotel, has been one of the city's most celebrated landmarks since 1912. Located within UNESCO's Landscape of Light and moments from the Prado, Thyssen-Bornemisza a…Marriott
Facing Madrid's iconic Neptune Fountain, The Palace Hotel, Madrid, a Luxury Collection Hotel, has been one of the city's most celebrated landmarks since 1912. Located within UNESCO's Landscape of Light and moments from the Prado, Thyssen-Bornemisza and Reina Sofía museums, the hotel combines over a century of history with contemporary luxury. Its beautifully restored stained-glass dome, elegant guestrooms and suites, renowned culinary experiences and legendary event spaces have welcomed artists, royalty, world leaders and discerning travellers for generations. Today, The Palace Hotel remains one of Madrid's most iconic luxury destinations, offering an authentic connection to the city's artistic, cultural and gastronomic heritage.Marriott
8.9
Very good rating
Based on 1277 verified guest reviews

Available rates

Thu 17/9
Fri 18/9

The neighbourhood - Cortes

Plaza de las Cortes, 7, 28014 Madrid

What's nearby

  • Palace of Villahermosa1 min walk
  • Fuente de Neptuno2 min walk
  • Saint Sebastian2 min walk
  • House-Museum of Lope de Vega3 min walk
  • Palace of Marques de Miraflores4 min walk
  • Palace of la Bolsa de Madrid5 min walk
  • Congreso de los Diputados2 min walk
  • Museo Thyssen-Bornemisza2 min walk
  • Ateneo de Madrid3 min walk
  • Teatro de la Zarzuela4 min walk
  • Museo del Prado5 min walk
  • Cine Estudio5 min walk

Reviews

8.9
Very good
1277 verified ratings
Wonderful
747
Very good
171
Good
140
Okay
64
Fair
71
Mediocre
32
Poor
52

Summary of reviews

Guests say
Guests consistently praised the hotel's service, highlighting the professionalism and attentiveness of the staff, especially at breakfast and in general guest interactions. The location was frequently mentioned as a major advantage, being central and convenient for various activities. Breakfast offerings were appreciated for their variety and quality, and the overall cleanliness of the hotel, including rooms and common areas, received positive remarks. While there were some negative comments regarding check-in experiences, noise, and certain amenities, the majority of guests found their stay enjoyable due to the high standards in service, location, breakfast, and cleanliness.
AI-generated from customer reviews
Service9 out of 10
Location8.5 out of 10
Breakfast8 out of 10
Cleanliness7.5 out of 10
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Score by provider

All reviews

10
Wonderful
Saadat, Aug 2026
Pros (+) It was unforgettable vacation with family. The location of the hotel is best. Stuff very helpful. Rooms clean and comfortable. Highly recommend hotel.
Cons (-) Nothing
10
Wonderful
Yaseen, Aug 2026
Pros (+) Everything The location The rooms The hotel staff
Cons (-) -
1.0
Poor
Lina, Jul 2026
Pros (+) spacious room, elegant deco, location is great
Cons (-) Avoid this place if you travel with families. We booked two Premium Street View rooms and confirmed connecting rooms six weeks before arrival, including an extra daily charge. On arrival, after waiting over an hour for room keys, we discovered the rooms were not connecting. The duty manager blamed the hotel's system for not downloading our confirmed Booking.com messages and only offered downgraded...
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9.0
Wonderful
Visra, Jul 2026
Pros (+) Perfect location. Grand and well preserved property
Cons (-) Staffs can be trained better. They took away glasses and didn’t replace them. And some miscommunications at the reception
5.0
Fair
Essam, Jun 2026
Pros (+) Nothing means nothing
Cons (-) One of the worst experiencs i’v ever had, very old rooms, smelly, and cannot see anything good there more than the valet parking team. The reception people never ever smiled, the gym is very small and even the pair of dumbbells is not there. Worst thing ever the dirty carpets and the washrooms.
9.0
Wonderful
Shih-wen, Mar 2026
Pros (+) The staff can be more inviting not just when they have time between talks. But overall was good.
Cons (-) The staff especially at the front were not opening the doors for everyone. They only do it when THEY are bored I guess? Coz I do see them free but not helping. And this is a minus to the brand. Too bad.
10
Wonderful
Daniel, Feb 2026
Pros (+) This property is just fabulous.
10
Wonderful
Monica, Feb 2026
Pros (+) Beautiful clean great breakfast good location great staff
10
Wonderful
Sven, Feb 2026
Pros (+) Great view and Great Service. Mandy thanks to David Rodriguez and his team.
10
Wonderful
Israel, Jan 2026
Pros (+) Staff service, location, beauty of structure

Amenities

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee machine
  • Valet parking
  • Business centre
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.