The Palace, a Luxury Collection Hotel, Madrid
8.2
Very good
(1243)
5 stars
Updating price...

The Palace, a Luxury Collection Hotel, Madrid

5 stars
Plaza de las Cortes, 7, 28014 Madrid
8.2
Very good
1243 reviews
Updating price...

Overview

A living legend since 1912, The Palace, a Luxury Collection Hotel, Madrid, is now shining brighter than ever. Perfectly located in the heart of the city, the hotel is situated within the UNESCO-accredited landscape, offering a walking distance to the…Marriott
A living legend since 1912, The Palace, a Luxury Collection Hotel, Madrid, is now shining brighter than ever. Perfectly located in the heart of the city, the hotel is situated within the UNESCO-accredited landscape, offering a walking distance to the city's most enriching museums and landmarks, making it the ideal place to indulge in unparalleled luxury in Madrid.Honoring heritage and modern living, 470 handsomely elegant guestrooms and suites, fully renovated, reflect the fascinating history of the property's bygone century.At the center of high society, the hotel's renowned as a fashionable place to entertain prospers that entice epicureans keen to savor fine cuisine and crafted drinks. Its prominence for marking special occasions extends to its reputation as an exceptional events venue, favored by generations. Here is where style and memorable encounters are artfully orchestrated, in a palatial setting, alongside a gracious welcome.Marriott
8.2
Very good rating
Based on 1243 verified guest reviews

Available rates

Sun 3/8
Mon 4/8

The neighbourhood - Huertas

Plaza de las Cortes, 7, 28014 Madrid

What's nearby

  • Palace of Villahermosa1 min walk
  • Museo Thyssen-Bornemisza2 min walk
  • Fuente de Neptuno2 min walk
  • House-Museum of Lope de Vega3 min walk
  • Palace of Marques de Miraflores4 min walk
  • Museo del Prado5 min walk
  • Congreso de los Diputados2 min walk
  • Saint Sebastian2 min walk
  • Ateneo de Madrid3 min walk
  • Teatro de la Zarzuela4 min walk
  • Palace of la Bolsa de Madrid5 min walk
  • Cine Estudio5 min walk

Reviews

8.2
Very good
1243 verified ratings
Wonderful
705
Very good
171
Good
151
Okay
65
Fair
70
Mediocre
32
Poor
49

Summary of reviews

Guests say
Guests appreciate the hotel's excellent location, being close to major attractions and offering a fantastic breakfast. However, many reviews express dissatisfaction with the service quality and cleanliness, particularly during renovations, which were not communicated beforehand. Some guests also mentioned issues with room assignments and attentiveness from staff.
AI-generated from customer reviews
Location9.5 out of 10
Cleanliness3.5 out of 10
Service3 out of 10
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Score by provider

All reviews

8.0
Very good
Fariba, Jun 2025
Pros (+) Very nice & elegant hotel, all the rooms were elegantly remodeled. It has a beautiful atrium. The location is awesome. Very comfortable beds.
Cons (-) Service was a bit slow.
7.0
Good
Anonymous, Jun 2025
Pros (+) room
Cons (-) loud music at the bar/lounge
7.0
Good
Gillian, May 2025
Pros (+) Location perfect
Cons (-) Reception staff distracted
9.0
Wonderful
Yvonne, May 2025
Pros (+) Beautiful restaurant/bar area under stained glass dome. Elegant bedrooms and stylish bathrooms.
Cons (-) Nothing
10
Wonderful
Robert, Apr 2025
Pros (+) Fantastic friendly staff, everyone! Coped with the power out brilliantly albeit the hotel has its own generator. Superb room, extra comfortable bed. All as good as it gets.
Cons (-) Nothing
7.0
Good
Ting, Mar 2025
Cons (-) Food is so so.
10
Wonderful
Anonymous, Feb 2025
GREAT TEAMWORK FROM THE PORTER, THE RECEPTIONIST , AND IN ROOM DINING TEAM. APPLAUSE TO THE BEST HOTEL IN MADRID.
8.0
Very good
Julian, Jan 2025
Pros (+) The Room is excellent, sound free and amazing decor. Breakfast is good but did not enjoy the normal restaurant due to renovations.
Cons (-) The Hotel is an excellent one. The only thing for me to complain about is the fact that the Reception, the Breakfast restaurant and main restaurant are being renovated and I could not appreciate the Hotel as I should have. I should have been informed prior or when placing the booking that there are going to be some renovations. Hopefully I will revisit when renovations are complete unless the Hote...
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10
Wonderful
Roxana, Jan 2025
Pros (+) Rooms were clean staff very friendly and the food was amazing
Cons (-) Everything was good.
6.0
Okay
Imanuel, Jan 2025
Pros (+) The room, as always, was very clean and luxurious, and so were the hallways in floors 4 and 6 which are the ones my family and I occupied. The staff are also generally very friendly, and special thanks to Juan at reception for making our check in experience pleasant.
Cons (-) The hotel is under construction. The reception is impromptu and everything is now located in floor -1 in very tight and cramped spaces with no natural light. You also need two elevators to get to the rooms, which is very inconvenient when you are travelling with a baby and senior citizen as we were. I find it unfair that the hotel does not notify customers of this, as it would have influenced our ...
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Amenities

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee machine
  • Valet parking
  • Business centre
  • TV
  • Cable or satellite TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.