All reviews
Staff were WONDERFUL and our room was truly magnificent.
Nothing
It was stunning. Sebastian was an outstanding member of staff, so welcoming and warm.
Cheaper drinks
Amazing quality and detail
Totally perfect- up graded room large and beautifully designed / wet room great as I’m disabled/ staff helpful and kind- it was our 30th wedding anniversary and they made us feel very special - like to add this is the third time we have stayed here and it has been perfect every time- consistently elegant and staff consistently attentive and thoughtful
Nothing- husband said he’d like to live there!
location and design
the fact that two different staff members entered our room, once while we were sleeping at night even though there was a do not disturb sign on the door. never had this ever happen. view from room was horrible nothing like I expected, looked into a shaft of the hotel.
The service was absolutely first class, right from the doorman to the receptionists, to the restaurant waiters. They were all exceptional. Our lunch in the Savoy Grill was excellent. Perfectly cooked and beautifully presented.
Our room was slightly on the small side. But it was perfectly equipped.
All the staff behaved in a professional manner, always put the customer first
The late timing of cleaning the suites, staff would turn up at about 5pm, to clean the room. Then the turn down could happen any time after 5pm which seemed strange.
Very good location, the bed was very comfy and room clean and well appointed.
The first day room not cleaned by 4pm and confusing placard caused room to be uncleaned that day. The American bar isnt worth the cost of the drinks - grossly overpriced. We stay at Fairmonts all over the world and this one was sub-par.
Great decor and amazing attention to detail.
It was all amazing, can’t fault a thing.
