The Savoy

LikedThe service was excellent. Very spacious room. Great location

DislikedN/A

LikedPerfect combination of style, elegance and kitsch. A master class in customer service - welcoming, attentive and unpretentious.

DislikedWe loved everything

LikedQuality everywhere, from the reception, restaurant and the room, everything was top quality and the beds were very comfortable.

DislikedNothing.

LikedExcellent facilities room great. Waterside restaurant was amazing really enjoyed it

DislikedWhen we checked out we received our bill and my husband paid it, when we got home our bank statement showed two pending transactions for the savoy one was for the bill amount and the other was for an extra £150.00, I promptly rang to ask what the extra payment was for they said it was because we had gone over our set limit of £1,400, I replied we had no idea there was a set limit this has not been explained to us, I also explained that we had paid in full, so therefore the extra money would have been an overpayment. The receptionist said don’t worry it’s not coming out of your bank, but as far as I’m concerned if it’s telling me it’s a pending payment it usually comes out we were told to wait a few days to see if the transaction takes place , fortunately it did not come out, but I think if this is the policy to set limits it should be discussed with the guest on arrival on this occasion this did not happen. We were surprised that this was not mentioned, and as we are repeat customers it’s not something we had experienced in the past.

LikedEveryone we met during our stay went over and above to ensure we had an amazing time. The attention to detail was incredible, from reception staff, all bar staff, restaurant staff, doormen, concierge and the housekeeping staff.....totally 10 out of ten! We cannot wait to return 🙌

DislikedHaving to leave!