Resorts World Genting - First World Hotel
6.4
Okay
(8751)
3 stars
Updating price...

Resorts World Genting - First World Hotel

3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000Go to location section
6.4
Okay
8751 reviews
Go to reviews section
Updating price...

Overview

This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Resorts World Genting - First World Hotel offers 6083 accommodations with complimenta…Expedia Group
This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Resorts World Genting - First World Hotel offers 6083 accommodations with complimentary toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Recreational amenities at the hotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
6.4
Okay rating
Based on 8751 verified guest reviews

Available rates

Wed 29/7
Thu 30/7

The neighbourhood

Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000

What's nearby

  • Genting Theme Park0.07 km
  • Resorts World Genting0.33 km
  • Genting Arena of Stars0.33 km
  • First World Plaza0.33 km

Reviews

6.4
Okay
8751 verified ratings
Wonderful
1721
Very good
1322
Good
1370
Okay
1276
Fair
917
Mediocre
798
Poor
1347

Summary of reviews

Guests say
Most guests appreciate the hotel's prime location, which offers easy access to attractions, shops, and restaurants. However, many reviews highlight significant drawbacks such as long check-in times, cleanliness issues, lack of amenities like Wi-Fi and TV, and small or poorly maintained rooms. While some guests found the staff friendly and the environment lively, the overall experience is often marred by service delays and outdated facilities.
AI-generated from customer reviews
Location10 out of 10
Room Size2.5 out of 10
Service1.5 out of 10
Cleanliness1 out of 10
Amenities1 out of 10
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Score by provider

All reviews

10
Wonderful
Anonymous, Jul 2026
This trip is awesome
4.0
Mediocre
Natasha, Jul 2026
Cons (-) Ask for non smoking room but gve me smoking room.very unpleasant smell.
1.0
Poor
Ramiz, Jul 2026
Pros (+) Nothing
Cons (-) My experience at this hotel was extremely disappointing. I ultimately had to cancel my stay because the check-in process was completely chaotic. I arrived expecting a normal check-in, but ended up waiting in the lobby for nearly five hours. When I finally asked for an update, I was told it would take another two hours, meaning I wouldn’t have been able to access my room until around 8:00 PM after ...
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4.8
Mediocre
Anonymous, Jul 2026
The hotel is in a great location and offers convenient access to SkyAvenue and the theme park. However, there are additional charges for requests such as a room near the lift or early check-in, which was disappointing. The room also does not include a TV, refrigerator, or complimentary Wi-Fi, which is unexpected for a hotel of this size. Overall, the stay was comfortable due to the excellent locat...
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10
Wonderful
Anonymous, Jul 2026
Checking in and checking out was really smooth it was a really nice and cooling temperature without any air con neither just fan. We had a great time as a family and I would really recommend this
8.8
Very good
Anonymous, Jul 2026
Towel are dirty. Room accepted
3.0
Poor
Win, Jul 2026
Pros (+) Great location
Cons (-) Great location, but that's about it. The overall experience was disappointing, and I expected much better in terms of cleanliness, facilities, and service.
6.8
Okay
Anonymous, Jul 2026
Well, the hotel is just too big. There are tons of people checking-in at the same time. They also have self check-in counters but thats for some nationalities only. Mostly Malaysian people only. Even self-check-in is crowded too. The checking-in staff was kind enough to provide me room with a mini fridge for my insulin injection, and also provided smoking room on request. There are no amenities in...
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7.2
Good
Anonymous, Jul 2026
Took about 4 hours just to check in. Room floor is dirty Window is dirty. Choke Sink drain Bed a lot of creaking sound.
2.0
Poor
Anonymous, Jul 2026
I'll never use Agoda to book hotel again maybe after went through this incident on Genting. The things is like this I book 2 room under my name and when the system on the kiosk show that WE ONLY GOT ONE ROOM!! and another one room is named by others called Ong swee seng (who is that?) and when the kiosk failed, we ask the kiosk assistant and the assistant there is very RUDE, ya we cannot solve the...
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Amenities

  • Fitness centre
  • Restaurant
  • Room service
  • Coffee shop
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Meeting/Banquet facilities

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.