The car I was provided was extremely old, dirty and unsafe. When I requested another vehicle that was safer for my wife and three kids I was told if I wanted another car I needed to contract with another agency. Twice while I had the car it overheated and when I called the manager he told me just to take it to a gas station and they knew what to do - no assistance of any kind from the manager (why bother giving me your number). When I returned the car, which had significant body damage documented when I rented, they tried to accuse me of incurring additional damage during my rental period and they held my deposit. I have since called my credit card and put a hold on their charges and will be calling Budget directly and sharing my experience. I have been renting cars in Mexico for 30 years and this is the absolute worst experience I have ever had. I would never recommend Budget in SLP and Cesar the manager should not be allowed to operate this franchise any longer.