Our flight was delayed so instead of picking up the car at noon, we arrived at 1:30, and were informed that our car had been “given away” and there were no cars for us to rent. The dude basically just shrugged and said there was nothing he could do to help when we asked what we were supposed to do without a car. We then had to scramble to rent with another company (and of course, same day reservations are more expensive.) We provided our flight info on the rental reservation, so it was easy to see that we were delayed. (Also, 90 minutes late seems like an extremely short window to assume someone isn’t picking up their rental regardless.) The whole thing felt like some kind of weird scam because the other rental car vendors at the airport descended on us and tried to get us to rent a car at an insane rate (one woman quote me $150 per day. I went online and got a reservation for $150 for 4 days.) it was super frustrating and unnecessarily stressful. I will definitely never rent from Sixt ever again, and will actively encourage friends and family to avoid them. Still trying to figure out how to get the insurance refunded..